TERMS & CONDTITIONS
Terms and Conditions of Use
PLEASE READ THESE TERMS AND THE PRIVACY POLICY CAREFULLY BEFORE USING THE BORU APPLICATION.
By downloading, installing, or using the Boru application, you (the Customer) agree to be bound by these Terms and Conditions and the Privacy Policy set out below. If you do not agree, you must immediately discontinue use of the application.
These comprehensive Terms and Conditions of Use (“Terms”) legally govern your access to and utilization of the “BORU SHOP” application (“Application”), which is owned and operated by Bhujbal Daily Solutions Pvt. Ltd. or its affiliated entities (collectively, the “Company” or “Platform”).
These Terms establish a legally binding agreement applicable to all users of the Application, encompassing both customers and sellers (referred to individually as “User,” or collectively as “You” and “Your”).
1. About Boru
Boru is a digital intermediary platform that connects Customers with independent local Sellers (Shops) for the discovery, browsing, and ordering of goods and services. Boru enables Customers to:
Discover Sellers and Shops in their proximity.
Browse product and service catalogues listed by Sellers.
Place One-Time Orders or Subscription Orders with Sellers.
View Order histories and summaries within the application.
Boru is not a Seller, supplier, retailer, or delivery service. Boru does not sell, supply, manufacture, or deliver any goods or services. All transactions for goods and services occur exclusively between the Customer and the Seller. Boru is a mere facilitator & acts solely as a digital intermediary. Boru provides the technology to make Sellers' offerings digitally visible to Users.
2. Eligibility and Registration
To use the Boru application, you must be at least 18 years of age and legally competent to enter into contracts under applicable law. By registering, you confirm you meet these requirements.
You must provide accurate personal information including your name, mobile number, and any other details requested during registration. You are responsible for maintaining the confidentiality of your account credentials. Boru is not responsible for any unauthorized access resulting from your failure to secure your credentials.
3. Device Permissions
The Boru application requires certain device permissions to function properly. By installing and using the application, you consent to Boru requesting access to, among others, your device’s: location services (for proximity-based Seller discovery), contacts, camera, storage, and network connectivity. You may manage permissions through your device settings; however, disabling certain permissions may limit the functionality of the application.
4. Placing Orders
4.1 One-Time Orders
You may browse products listed by Sellers and place a One-Time Order through the application. Once an Order is placed, the Seller is responsible for confirming, processing, and delivering the Order to you.
4.2 Subscription Orders
You may place Subscription Orders for recurring delivery of goods or services from a Seller. Subscription Orders are subject to the Seller’s acceptance. Delivery status for each day within a subscription period is marked by the Seller on the Platform. At the end of each month, an Order Summary shall be generated by the Platform, which may be shared with you automatically.
4.3 Orders Added by Sellers
Sellers may, with your implied or express consent, create a Subscription Order on your behalf by entering your registered mobile number. By accepting deliveries under such an arrangement, you acknowledge the existence of the subscription.
5. Order Summary and Tax Invoices
The Order Summary visible on the Boru application is a system-generated indicative record only. It does not constitute a tax invoice, bill, or any legally binding financial document.
You are advised and encouraged to request a proper tax invoice or receipt from the Seller at the time of each delivery. Boru is not responsible for the issuance or accuracy of invoices provided by Sellers. Any billing dispute must be raised directly with the Seller.
6. Payments, Advance Payments, and Refunds
6.1 Customer Payment Obligations
Payment for goods or services ordered through the Platform is entirely a matter between you and the Seller. Boru does not collect, process, hold, disburse, or facilitate any payment or financial transaction between you and a Seller. All payments are made directly from you to the Seller through means agreed between you and the Seller independently.
6.2 Advance Payments
Where a Seller offers goods or services on an advance-payment basis, any payment you make in advance to the Seller is made at your sole risk. Boru is not a party to such a payment arrangement and bears no liability in respect of:
Non-delivery or partial delivery of goods or services for which advance payment was made.
Refusal by the Seller to refund any advance amount.
Any dispute arising out of advance payment arrangements.
Customers are advised to exercise caution before making advance payments and to verify the Seller’s credibility independently.
6.3 Subscription Order Payments
For Subscription Orders, payment is typically due at the end of the billing cycle or as mutually agreed with the Seller. You are responsible for making timely payment to the Seller upon delivery of goods or services during the subscription period.
6.4 Refunds
Boru does not process refunds. Any refund claim arising from non-delivery, incorrect delivery, or cancellation is a matter exclusively between you and the Seller. Boru does not mediate, adjudicate, or intervene in such disputes.
7. Seller Responsibility and Boru’s Non-Liability
7.1 Seller’s Responsibility
The Seller is solely responsible for:
The quality, accuracy, safety, and fitness of goods or services delivered.
Timely and correct fulfilment of Orders.
Issuance of correct tax invoices where applicable.
Collecting payment from the Customer as agreed.
7.2 Boru’s Non-Liability
Boru is not liable under any circumstances for:
A Seller’s failure, delay, or incorrect fulfilment of any Order.
Any product defects, safety hazards, or non-conformance with descriptions.
Any financial loss, advance payment loss, or refund owed to the Customer by a Seller.
Any conduct, misrepresentation, or omission by the Seller.
7.3 Platform Verification
Boru verifies Sellers at the time of registration based solely on the data and documents submitted by them (including KYC). Beyond this, Boru has no ongoing control over Seller conduct, product quality, or fulfilment. Boru’s verification does not amount to an endorsement or guarantee of any Seller or their products.
8. Communications from the Platform
By registering on the Boru application, you consent to receiving transactional communications (such as Order confirmations and delivery updates) and promotional communications from Boru via SMS and/or WhatsApp, sent from Boru-designated numbers. You may opt out of promotional communications by contacting Boru support. Transactional messages cannot be opted out of while an Order is active.
Your mobile number may be visible to Sellers with whom you interact for the purpose of facilitating Order communication.
9. Prohibited Conduct
As a customer, you agree not to:
Place fraudulent, false, or spam Orders.
Place Orders with no genuine intention of accepting delivery or making payment.
Misuse or abuse the Platform in any manner that disrupts or harms Sellers or other Users.
Provide false information during registration.
Engage in any conduct that violates applicable law.
Boru reserves the right to suspend or terminate your account without notice if you engage in any prohibited conduct.
10. Advertisements
The Boru application may display third-party advertisements. Such advertisements do not constitute endorsements by Boru. Accessing external links or services through advertisements is at your own risk. Boru is not responsible for third-party content or services.
11. Network and Data Costs
Use of the Boru application requires internet connectivity. All data charges, mobile network charges, or other costs incurred from third-party service providers in connection with your use of the application are solely your responsibility. Boru has no control over and bears no liability for such third-party charges.
12. Account Suspension and Terminatio
Boru may suspend, restrict, or terminate your customer account without prior notice for reasons including but not limited to: provision of false information, placement of repeated fraudulent or spam Orders, non-payment to Sellers leading to repeated disputes, or any conduct violating these Terms. Boru shall not be liable for any loss arising from such suspension or termination.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Boru shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Boru application, including but not limited to loss due to Seller non-delivery, advance payment loss, or product defects. Since Boru does not charge Customers any platform fees, Boru’s total liability to a Customer, if any, shall be limited to INR 0 (zero), as Boru is a free-to-use service for Customers.
14. Governing Law
These Terms shall be governed by the laws of India. Any dispute shall first be attempted to be resolved amicably. If unresolved within thirty (30) days, it shall be subject to the exclusive jurisdiction of the competent courts in Navi Mumbai, Maharashtra, India.
15. Amendments
Boru reserves the right to amend these Terms at any time. Revised Terms shall be posted within the application and shall take effect upon publication. Continued use of the application constitutes acceptance of the revised Terms.
15. Grievance Officer and Contact
For queries, complaints, or grievances, Sellers may contact:
Boru Platform — Grievance Officer
Email: Grievance@boru.in